Welcome to our annual report 2016, our first ever digital annual report.
We hope that you find this format easier to digest and more accessible. You will see that each page has an ‘At a Glance’ section which tells you about our key achievements in that area. For more details about what we have been working on over the past 12 months, click on the download link.
Paper copies of these downloads are available on request or in our reception areas, for those who are not yet online.
Producing our annual report in this way is part of our digital strategy and work towards providing better value for money for customers by embracing digital and more efficient ways of working and communicating.
69% of tenants returned their resident census. This data will help to create customer and neighbourhood profiles so we can focus our resources more efficiently.
We installed a new telephone system to improve communication.
From June 2015 to March 2016 our DigiBugs delivered just over 52 hours of IT training
We set up a Teign Housing Facebook page
Our new Service Board was approved and offers another way for tenants to get involved
We installed 14 air source heat pumps into some of our more rural locations.
Our head office PV panels have produced 23.6Kwh of electricity, released a Feed in Tariff payment of £3300 and saved 22 tonnes of CO.
97.38% of repairs were completed on time.
We have developed a hoarding toolkit for staff to help them support tenants who hoard.
A number of our staff have taken part in the Dementia Friends training through our Respect for People Group.
We have held a series of events to help increase our presence in our neighbourhoods.
We have continued to work in partnership with other agencies to improve community confidence in reporting Anti-Social Behaviour
The Tenants’ Forum Community Chest has helped fund many projects across Teignbridge that benefit our customers and their communities
Over the past 12 months we have worked closely with South West Water to help our customers save money on their water bills
We have partnered up with Energy SW to offer competitively priced energy bills, including the free installation of smart meters for customers on pre-payment meters.
Our rents team continue to work with customers to increase awareness of Welfare Reform changes including Universal Credit
We ran a Direct Debit campaign and obtained 60 extra Direct Debit payers.
The figures published here for 2015 have been re-stated.
From 31 March 2016 we are required to reflect the changes to the UK Generally Accepted Accounting Practice (UK GAAP) following the issue of Financial Reporting Standards (FRS) which are based on International Financial Reporting Standards (IFRS). For Teign Housing, these changes are included in FRS102.In order to ensure that we correctly reflect the requirements of FRS102 in the accounts we follow the guidance detailed in the Housing Statement of Recommended Practice (SORP) 2014. These changes are some of the most extensive changes to the accounting requirements for many years and as a result of this the structure and content of the financial statements has changed considerably.
Whilst the requirement to adopt the new accounting standards starts from the 2015-16 year end there is also a requirement to restate the prior year using the new accounting rules; therefore you will notice that the figures for 2014-15 have changed as a result of being restated and look different from when they were presented last year.